My SLS woes... what should I do?
#21
I also wouldn't bother driving it back and fourth and request they pick up the car on their flatbed to avoid the miles on any future issues (may as well have them drop off a loaner at the same time). While your service advisor is probably handling the issue very well I would ask to deal with the manager for the remainder of the ordeal and put a call in to your sales rep/manager and ask for a owner to call so he knows what's going on. Keep your cool though and if push comes to shove reach out to MBUSA and then raise holy hell.
#22
Problem is last time they flat bedded it, it was brutal watching them struggle to put the car up the truck. Not the dealers fault but still... didn't want the risk of them damaging the car in case I am stuck with it!
#24
Then that right there should indicate another problem. A dealer sellling $200k cars should know how to properly and promptly toe a vehicle, or have a company on hand that does. I do understand it lows and wide and all that but so are Ferrari's, Porsche's and Corvette's.
#26
Small update. You guys and ts are my place to vent and at this point who knows when the venting will end.
Spoke to my SA today, he mentioned that Charlie H. a regional service advisor stated that smoking from the passenger brake duct was normal. Since it was just some water splashing up and steaming off of the oil cooler. Here is a picture... of what I saw after 1.5 hours driving!
I have spoken to MB USA today they are forwarding me to rep tomorrow. The car is getting a new windshield because of the pitting (at 700 miles) and supposedly there is a bulletin on the headlights.
Then they came and took my sweet E class loaner and gave me a C class. lol I took my 08 Cayenne to a new dealership that I've never been too nor did I purchase the car from them and they gave me a 2011 Cayman as a loaner.
I know you guys are telling me to keep my cool, and I am (trying to) but I've kind of had it, I am going to see what MB USA and the AMG rep have to say. If I don't get some hella compensation for the troubles. I dont know what I am going to do.
Lemon law in Florida is 30 days in service within 2 years. I'm at 6 days in 3 weeks! Going to count down the days...
Spoke to my SA today, he mentioned that Charlie H. a regional service advisor stated that smoking from the passenger brake duct was normal. Since it was just some water splashing up and steaming off of the oil cooler. Here is a picture... of what I saw after 1.5 hours driving!
I have spoken to MB USA today they are forwarding me to rep tomorrow. The car is getting a new windshield because of the pitting (at 700 miles) and supposedly there is a bulletin on the headlights.
Then they came and took my sweet E class loaner and gave me a C class. lol I took my 08 Cayenne to a new dealership that I've never been too nor did I purchase the car from them and they gave me a 2011 Cayman as a loaner.
I know you guys are telling me to keep my cool, and I am (trying to) but I've kind of had it, I am going to see what MB USA and the AMG rep have to say. If I don't get some hella compensation for the troubles. I dont know what I am going to do.
Lemon law in Florida is 30 days in service within 2 years. I'm at 6 days in 3 weeks! Going to count down the days...
#29
Take the car back and tell them you want MB to exchange it for a new one. I can't imagine that'd be a problem for them. See what they say when you go that route. You may need to discuss this with MBUSA.
#30
I completely agree. Hopefully your car will get fixed sooner than later.