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Probelm with Tag Heuer

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Old Jun 4, 2010 | 12:40 PM
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Probelm with Tag Heuer

Bought a Tag Carrera Chrono 2 1/2 yrs ago.

Was trying to set the date, and the whole stem flew out.

They said it was 6 months out of warranty, and charged me $500 to fix and adjust. Wrote letters, called etc. They sent me a lousy leather case for my trouble. On a $3K watch I thought this type of support was absurd.

Buyer beware, they don't stand behind their watches.
 
Old Jun 6, 2010 | 10:42 PM
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Had the same issue with my cheapo TAG F1, was still under warranty luckily.
 
Old Jun 6, 2010 | 11:13 PM
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Thank you for the heads up.
 
Old Jun 7, 2010 | 06:59 AM
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I was surprised at their response. It was the requiring me to pay for the cleaning and adjustment as part of the repair, that was really salt in the wound.
 
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