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10 weeks later and 3.5K poorer, my ADV.1 wheels are still not here...

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  #21  
Old 04-26-2012, 01:56 AM
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Originally Posted by SoCal
Something -icitly.
Exactly lol!

Originally Posted by h20skier
I agree.
I lose a customer if a day goes by. Which an hour never does without a call.

Weeks without a call back from any vendor or company shows an arrogance and self importance and they are forgetting WHOM pays their bills.
I couldn't agree more with u on this.
 
  #22  
Old 04-26-2012, 05:46 AM
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Originally Posted by ADV.1 Jordan
wow, I'm a little surprised to hear all these comments to be honest. I appreciate the feedback guys, it's always good to hear some outside perspective on how leads are being handled and what our service is. We really do try ou.................. and we're very clear about this when given the opportunity to discuss things with the end user in order to avoid these issues before hand. I'm sure you'll love these wheels and it will be worth the wait, if not call me for a full refund including any additional expenses you might incur, no questions asked.

Jordan
Thanks for the information now at least I know for sure that the wheels are arriving soon. Don't worry i know i will love the wheels, as I have said the problem isnt in the design of the wheels, they are great, more on the communication/customer service side such as misleading information regarding the lead time.
 
  #23  
Old 04-26-2012, 06:20 AM
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I also like the response from ADV1 here. Puts it all out for everyone to see when he should get his wheels.
 
  #24  
Old 04-26-2012, 06:31 AM
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Supply and demand they go hand in hand but sometimes Sh!t like this happens. In the end it will be worth the wait because they do deliver a unique product just that they are swamped with orders. I can't wait to see your wheels on!! What car are they going on any ways?
 
  #25  
Old 04-26-2012, 07:07 AM
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Originally Posted by 997carrerasblk06
Supply and demand they go hand in hand but sometimes Sh!t like this happens. In the end it will be worth the wait because they do deliver a unique product just that they are swamped with orders. I can't wait to see your wheels on!! What car are they going on any ways?
It says SLS AMG in the original post but english isn't my first language so I might be wrong......
 
  #26  
Old 04-26-2012, 07:09 AM
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Originally Posted by strebo
It says SLS AMG in the original post but english isn't my first language so I might be wrong......
My bad I'm still waking up over here ::needs coffee::
 
  #27  
Old 04-26-2012, 07:21 AM
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Originally Posted by strebo
It says SLS AMG in the original post but english isn't my first language so I might be wrong......
Nope ur correct sir.
 
  #28  
Old 04-26-2012, 08:00 AM
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Originally Posted by strebo
It says SLS AMG in the original post but Smålänning is my first language so I might be wrong......
 
  #29  
Old 04-26-2012, 08:57 AM
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Customer service and sales are notorious for promising unrealistic delivery dates.
It's incumbent upon manufacturing to respond and provide a realistic date that the shop can attain, preferably the day the order or inquiry comes to them.
Ideally, a consistant dialogue regarding WIP and backordered components should be available to customer service and they should use it religiously.
 
  #30  
Old 04-26-2012, 08:59 AM
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Id say ADV will be looking real bad if you dont have your wheels next week. I hope everything works out, I like the wheels and seeing the pictures of settups they have made. Hope everyone can hug it out
 



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