Vik,

This will be my last attempt to contact you via email and on this forum. If I don't hear back from you I will just call it a day and move on. It's really too bad my experience was like this with you. You do have a great product line but the customer service is just under par and sucks for customers like me to keep bugging you for an answer.

Good luck with your new product

Brian

 

Figured I warn my fellow TS, Not even a month this thing falls apart and from the beginning I never received a reply back from RDB on the original issues I had upon receiving the product in the mail.

LED cover falls off and since the power button has a pin to turn on/off I cant use it anymore because I don't know when this cover fell off.



Original issue, if you look closely the quality of the hole opening is just chewed up like someone took a drill to make the hole because of misalignment.

 

Mine lasted me a month too. In my case it fell onto the treadmill and ended up 6 feet behind me. Useless after that

 

Guess its wise to just stick with Mophie?

 

Hey guys,

My apologies haven't been on the board for awhile. I will take care of all known issues right away. I dont deal too much with the customer support side of this myself but will do for all the forum members of course! The case so far has a 5% failure rate, unfortunately it happens with electronics. These are not meant to be dropped of course (as with any electronic device), my personal one currently has been dropped over 8 hard times at the shop with no failure's yet.

 

Vik,

does this mean you will be sending me a replacment for the broken white one?

Brian

 

If you have not done so please send the case to us for proper repair/exchange.

 

I assume the address i should use is the one on your signature and do i need to include a letter or anything with the return so you know this is my return or will the return address and name on the package good enough?

 

Yes you can use that address, name should be good enough.

 

Vik,

i sent the defective back to you by fedex and you should be receiving it by Tuesday

Thanks,