It's funny you mention this because I went through the same attitude when I picked up my imac with a sales person. The original sales person I was dealing with completely misinformed and an arrogant ass from the start - the sales guy said it would void my warranty if I were to replace the memory on my own and if they had one of the genuises do it, it would take 7 to 10 working days...this is when I lost it and called BS on him while asking for a manager.

To make a long story short, I ended up talking to a sales manager, getting a new person to work with who was a 100x better than the arrogant ass I started with, buying the imac and ripping the sales store on the customer survey. Within a few days later, the office manager actually called me back to discuss the survey. Needless to say, I informed him of the elitist attitude that the store employees, which is completely uncalled for since 90% of them have no clue on the true technical capabilities the unix system possesses...this is truly the blind leading the sighted at times.

Anyway, since I'm now hooked on the Leopard koolaid, I'll be going back for a MBP when they work out the rev A kinks.