Macbook Pro Crashing
Sep 21, 2011 | 12:13 AM
#1
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Macbook Pro Crashing
Lately my Macbook Pro has been crashing. It just goes to a black screen and becomes unresponsive, forcing me to reboot. It generates a report after restarting that I have been sending to Apple, but I don't know what that's going to accomplish. Didn't have this problem before installing Lion. Anyone else having issues?
Sep 21, 2011 | 09:45 AM
#3
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From: MA
Is there anything in particular it seems to lock up while doing, such as a specific task? How old is the MacBook Pro (I ask because some of the older models had faulty logicboards/graphics processors)? Though if it brings up a crash report it sounds more software related.
Sep 21, 2011 | 10:35 AM
#4
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Go through my troubleshooting steps and see if that fixes it.
If it's a black screen with no other information, it's some kind of software issue. Hardware issues tend to cause a kernel panic which results in the reboot screen below.
If there is a hardware issue, you can either try and diagnose it further yourself, or take it in to an Apple store, depending on your comfort level.
If it's a black screen with no other information, it's some kind of software issue. Hardware issues tend to cause a kernel panic which results in the reboot screen below.
If there is a hardware issue, you can either try and diagnose it further yourself, or take it in to an Apple store, depending on your comfort level.
Sep 21, 2011 | 11:08 AM
#5
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Has the same issue and after getting Apple help over and over it finally was resolved with the replacement of the logic board (motherboard). It is my estimation that it was the memory or video card that is integrated into the logic board.
Sep 21, 2011 | 02:03 PM
#6
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From: Palo Alto, CA 94301
Sounds like a SMC Reset issue that they run into a lot. The guys at Apple say this is an issue associated with the logic board. You need to take it in to have them verify.
Sep 21, 2011 | 02:37 PM
#7
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Thanks guys. I'll probably take it in since my warranty may be running out soon. I think the reports after reboot do refer to a kernel panic. I'll try to post more info next time it does it.
Sep 21, 2011 | 05:40 PM
#9
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Just got back from the Apple store. They ran some tests on it and could not get it to crash. The crash reports all list the graphics card as the reason for the crash. I'm 19 days out of warranty. Luckily they are replacing the logic board for free.
Sep 22, 2011 | 03:38 PM
#10
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From: MA
Sounds like your machine is one of those affected by the nvidia graphics issue, which should be covered even outside of warranty for a good while longer. Glad to hear they're going to get it all fixed up for you.