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All:

I run into my fair share of unscrupulous companies in my journey through car buying and through the modding process. That's why I try my best to stick with the winners I've grown to trust. I've given props to those companies before, and make it a point to give props when service and expectations have been exceeded.

For those vendors & dealers that provide sub-par service, I tend to not broadcast my negative experiences. Mostly because I think one must expect a certain level of bad behavior and bad service as an undercurrent to this industry. Calling out every infraction would quickly become just a negative storm of unproductive chatter on the forums.

However, I do believe there are times that merit calling out a vendor or a dealer that has significantly wronged someone. The challenge here of course is that say, my bad experience may have been an isolated one. On the other hand, it may be a systemic problem with the vendor or dealer.

So I'll just lay out the facts as I see them in a recent transgression.

Company Name: Lujack's North Park Auto Plaza (or Lujack Porsche)
URL: Lujack's | Quad Cities Car Dealership | Davenport, Iowa
Location: Davenport, Iowa

Key issues:
* Purchased my 997.2S a couple of weeks ago through them
* Lujack represented the car as in "excellent" condition, not a scratch or a blemish. Lujack represented the car as being in roadworthy condition, with no damage whatsoever and CPO ready
* I bought the car site unseen (as I do most of my cars) based on the representation -- though I usually do a PPI, this time I did not. I did, however, run a full CarFax, plus ran a check through another Porsche dealer for warranty claims, etc.
* Car was delivered to me last week on enclosed carry. Truck driver told me there was damage to rear wheel and tire that he noted prior to him taking delivery.
* The damage was significant to the tire -- at least 1/4" deep gash in sidewall of tire and major road rash on wheel in that area
* Called used car sales manager within minutes, and informed him of the situation. I told him I was taking my car to my local dealer for some mods the following week (today) and that I'd have the service manager there assess the safety of the tire and whether he thought the wheel could be repaired versus replaced. Lujack used car sale manager said he'd take car of the damages
* My service manager said wheel could be repaired to like new condition for only $135 (versus $1200 or so for a new wheel), but the gash in the tire was not able to be plugged and was a safety hazzard. So I sent this information via email to Lujack used car sales manager and he promptly informed me he'd only pay for the $135 repair to the wheel, and would decline the apx. $500 for tire replacement, mounting, and balancing.
* Lujack service manager would not budge from his position, and so I'm pursuing this matter further.

So those are the facts as I see them. Interpret what you will regarding this dealer. Maybe some or many people have had great experiences with them. I will never use them again, nor recommend them to anyone.

 

I'm sorry this happened to you. It is a real bummer.

But there were three things you did very wrong here.

1. You bought the car site unseen without a PPI;

2. You let CarFax give you a false sense of security; and

3. You accepted delivery of the car with damage.

As soon as you saw that the car had undisclosed damage, you should have told the truck driver that you refused delivery because what he was delivering was not what you paid for.

Then you should have immediately cancelled the check or other payment that was given to the dealer.

If the dealer already had your money, you should have called the police and reported them for theft, called a lawyer and instituted legal action.

I am sure this will all get resolved and you will enjoy the car.

I can only imagine how frustrating this is though.

 

that sucks and is worthy of a post. I would keep on his ass about it, maybe have a lawyer friend send him the bill for the new tire on his leaderhead

 

Check out how this member almost got screwed by his dealer.

Sometimes, standing your ground and playing hard ball can work.

https://teamspeed.com/forums/off-top...new-lease.html

 

Agreed I should have followed those steps above. Assumed wheel repair and tire replacement would be an obvious fix the dealer would have honored. I think with most reputable dealers this would have been the case.

But good lessons for those who may be doing the same with buying a car sight unseen.

 

↑ You are right. Almost any reputable dealer would have taken care of this for you.

Glad you tipped everyone off to this dealer - who is obviously a scumbag.

 

Sorry T, this doesn't sound to fun

 

Sorry to hear about this. I've purchased a vehicle sight unseen as well and while not nearly as bad as your experience, the car was not as promised, even with a PPI.

Regardless, with such extensive wheel/tire damage, I would get the suspension checked out as well as I'm sure the alignment must have been knocked out of whack as well. Good luck

 

Sad to hear that bad news Hopefully you can get it all sorted out, and you can enjoy your new car.

 

What a mess.