Porsche is the best German car brand for service
US customers attest to Stuttgart sports car manufacturer’s peak performance in the workshop

Stuttgart. Porsche customers are very satisfied with their workshop’s service performance: Dr. Ing h.c. F. Porsche AG, Stuttgart, emerged as the best German automotive manufacturer from a current survey by the famous US market research institute J.D. Power and Associates. Approximately 84,000 US car owners who acquired their new vehicles between one and three years ago were polled for the Customer Service Index 2012 (CSI).

In addition to repair services, the Porsche drivers included in the poll gave a particularly positive assessment of personal care. The clear verdict: Porsche service advisors are characterised by a high degree of technical expertise, flexibility in agreeing appointments and by their friendly demeanour and helpfulness.

Porsche sets great store by very high service standards that are the same the world over. The sports car manufacturer isn’t just constantly raising the quality and thoroughness of its repair and maintenance standards through continuous improvement processes but also optimises the call on its customers’ time to their advantage – from the making of the appointment to receipt of the vehicle to its return.

Source [Porsche]

 

Nice PR writing by porsche, they might have been top german brand, but not top of the market, here are the full results

 

lol

they don`t even manage to keep the same standards within city limits...

but hey...it sounds nice on paper though

 

JD Power results are generally ghey. People complain because their cupholder wasn't heated/cooled, because the brakes were too loud, etc. I'd imagine the customer service score drops because there's no BJ in the waiting area, only 15 flavors of coffee, and only 100 channels on the individual TVs...

 

Oh look, Land Rover. No big surprise.

 

FWIW, in my experience, Infiniti and Lexus were the best. They blow the Germans away... Forget about American "luxury" brands, or heaven forbid Nissan if you happen to own a GT-R.

 

I will agree with cadillac and the porsche rating but as far as GMC/Chevy you must be f*ing kidding me.... I gave them the most terrible review ever.

 

A little bit off