Thankfully no one was hurt, I would be upset too. Every car manufacturer has its flaws, you just have to work through them unfortunately.

 

Why do people think that this is not Porsche's fault? Seems like this guy did everything right and their product messed up. Does not matter if they got if from a third party, if you sell a product with your name on it then back it up! Would love to hear from a manager of a Porsche dealership on this...

 

Flaws, I can deal with. Porsche not acknowledging it, terrible behavior on their part. Even though the battery is not manufactured by Porsche; it is an OEM part and it is Porsche who sells them to us. Most parts in the car are not manufactured by Porsche anyways and are done through their suppliers, obviously, but the ultimate responsibility for a part in their cars lies with them. That is the bottom line. That is how I do business myself, that is what I expect from any decent manufacturing company.

 

Absolutely correct. I run a business myself. We outsource almost everything (some our design, some designed by others - all manufactured by others.) We assemble parts together and put our name on the product and we stand behind it. Safety of equipment and personnel is our number one priority and when we get a call on safety issues, it moves right to the top of the priority list. Any damage and /or injury as a result of a defect in manufacturing or design become our responsibility. And, I stand behind it and bear the finanical and other responsibilities for my product. Even if I did not, in a court of law, I will lose. That is how it is. Porsche should do the same. Any decent company does the same.

 

they should at least warranty the thing. that's the bottom line.

 

By the way, I don't fault the dealer. Porsche should step in and take care of the problem and the customer.

Kevin.

 

Now this is laughable. call PCNA and let me know how that works out for you.

 

That is exactly what PCNA told me! The dealership is not at fault here. PCNA does not want to own up. Here are a few excerpts from my conversation on the phone with PCNA (paraphrased) as far as I remember:

1) All lead-acid batteries explode from time-to-time!
2) My battery was not well maintained even though it did not show any problems cranking and starting the car. How PCNA made the assessment that my battery was not well maintained remotely, I am not sure. I guess it exploded, so it must have been poorly maintained!
3) Battery tenders can dry batteries and electrolyte needs to be added (which of course I had battery tender on this battery and I did maintain the electrolyte level)
4) PCNA does not take any responsibility for what happened to my car. Even if the battery had caused more damage, burned my house down, or caused injury or death, PCNA is not responsible.
5) Since my car has low mileage, the car was not operated under normal conditions. This could actually expire my warranty because Porsche recommends driving cars 12-15 miles on a daily basis.
6) I asked to talk to her supervisor, she said there is no more recourse other than her response on the phone. No body else would be available to talk to me or address any issues.
7) I asked her responses to be sent to me via a written letter. She said she cannot do that.


I am telling you guys, watch out. Porsche is not the same company as it used to be. They don't care about customer satisfaction or loyalty. We are on our own. I am seriously thinking of not buying another Porsche; which is a shame. I need a four seater and I love the Panamera 4s but I am not going to put up with this kind of BS and will not provide for salaries of bunch of idiots in PCNA.

Kevin.

 

No one is saying it is not Porsche's "fault", what I am trying to explain is that after 4 years NO car manufacturer will ever take responsability for a faulty battery.
Your Dealer could replace it free of charge as you might be a good customer of their, but not for responsability issues whatsoever... not after 4 years...

 

With all the due respect, but according to what you say all accidents caused, example, by a blown-tyre should be imputed to a car manufacturer? Maybe after 4 years too?
As everyone know here there are some parts which are covered by warranty even after 10 years ( I got my Cayenne's gear box changed after 7 years for free) but there are other like clutch/some brake-parts/BATTERY/etc etc which are not as their conditions depend on how the driver use/maintain the car.
I am sure Kevin1244 has just been very unlucky and he keeps his cars as if they were new but unfortunately Porsche does not know about it... and in fact what PCNA answered is pretty much obvious...
You will not be buying the Panamera maybe but do no think that at BMW/Mercedes/Audi... they will change your faulty battery after 4 years... no way!