Teamspeed.com - Premier Again Fixing Another Installer's Work

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Premier Again Fixing Another Installer's Work

This particular customer contacted us one month ago and wanted us to "beat" or "match" another company's pricing for a clear bra installation. The other company is fairly close to us. Premier has been in this industry since 1997 and the longest of any company in this industry. Our policy is that we set our own price standard and do not take into consideration of other company's pricing.

Moving forward, the owner of this vehicle decided to take the vehicle to this other company. After 3 trips to this same company to get the product reinstalled - yes 3 times, the installer stopped responding to his phone calls. He decided to finally contact us and have us redo the work.

Here are the before shots:

http://i556.photobucket.com/albums/s...4%20Ford/1.jpg

http://i556.photobucket.com/albums/s...4%20Ford/2.jpg

http://i556.photobucket.com/albums/s...4%20Ford/3.jpg

http://i556.photobucket.com/albums/s...4%20Ford/4.jpg

http://i556.photobucket.com/albums/s...4%20Ford/5.jpg

http://i556.photobucket.com/albums/s...4%20Ford/6.jpg

http://i556.photobucket.com/albums/s...4%20Ford/7.jpg

http://i556.photobucket.com/albums/s...4%20Ford/8.jpg

http://i556.photobucket.com/albums/s...4%20Ford/9.jpg

http://i556.photobucket.com/albums/s...%20Ford/10.jpg

We see this on a daily basis, and the general sentiments are:

1. Quality is assumed to be the same. In this case, the installer told the customer that he could do the same type of "custom" work as Premier.

2. Pricing is a good indication of the quality of work performed. Many new installers would price their jobs at a rate far below market average so that they can generate more experience and business. This in turn, will attract those who are very price conscious.

This is the ordeal this customer had to go through:

1. After the first installation, he was not happy about and brought it back to this installer. The installer then reapplied it. - 5 hours + 1.5 hr for travel

2. Just days after the 2nd install / trip to the installer's shop, issues arose once again and the owner was very dissatisfied. - 5 hours + 1.5 hr for travel

3. Brought it back the 3rd time, and this time, the installer wanted to charge him more because he did not realize how difficult this job would be (sign of lacking experience). The owner of the vehicle found this unacceptable to upcharge after the fact and made the installer redo it. 5 hours + 1.5 hr for travel

4. After the 3rd installations (which would be the install in the photos above), the owner of the car contacted this installer again. The installer now does not answer his phone calls and the owner of the vehicle cannot even get a refund.

5. Owner of vehicle decides to bring his vehicle by to our facility to get it redone.

Total amount of time wasted:
Approximately 20 hours + the added stress just to save a few hundred dollars.

Good Lord! That 3rd install was terrible! Great work again Premier!

Nice save... that was one heck of a shoddy install!!

Thanks guys. We have been installing since 1997 and we preach this to all of our customers doing some price shopping. However, many still go with the cheapest or cheaper guy. In any craft that requires much skill, experience is the key. In an industry with a relatively high turnover, there are new installers / companies popping up. In general, using price to gather uninformed consumers would be the method.

AWESOME job ,thumbs up

Quote:

Originally Posted by mario.cdff (Post 699266)

AWESOME job ,thumbs up

Thank you very much!!!