BMW NA Announces Best Dealership Honors (Center of Excellence)

mtechnik · #1 02-18-2011, 04:51 PM

Press Release: BMW of North America, LLC today announced its annual Center of Excellence honors, awarded to the top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.

The BMW dealer network continues to invest in their sales and service facilities spending nearly $3 Billion in the past decade. Dealers recognize the benefits of continuously improving their business processes and focusing on delivering top-tier customer service to keep BMW one of the most successful brands in the U.S.

“The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.”

2010 Center of Excellence Award Recipients

Dealer Name - City State

Crevier BMW - Santa Ana California
Hendrick BMW - Charlotte North Carolina
Classic BMW - Plano Texas
Chapman BMW - Chandler Arizona
Fields BMW - Winter Park Florida
South Bay BMW - orrance California
United BMW of Gwinnett Place - Duluth Georgia
Kuni BMW - Beaverton Oregon
East Bay BMW - Pleasanton California
Tom Bush BMW - Jacksonville Jacksonville Florida
BMW of Westchester - White Plains New York
BMW of San Antonio - San Antonio Texas
Peter Pan BMW - San Mateo California
Valencia BMW - Valencia California
Dreyer & Reinbold, Inc. - Indianapolis Indiana
Bobby Rahal BMW of South Hills - Canonsburg Pennsylvania
BMW Mt. Kisco - Mount Kisco New York
Flemington BMW - Flemington New Jersey
Rick Hendrick Imports - Charleston South Carolina
Otto’s BMW - West Chester Pennsylvania
BMW of Bridgeport - Bridgeport Connecticut
Erhard BMW of Farmington Hills - Farmington Hills Michigan
Faulkner BMW - Lancaster Pennsylvania
Daniels BMW - Allentown Pennsylvania
Elmhurst BMW - Elmhurst Illinois
Sandia BMW - Albuquerque New Mexico
Bert Ogden BMW - McAllen Texas
BMW of Tulsa - Tulsa Oklahoma
Enterprise BMW - Appleton Wisconsin
Basney BMW - South Bend Indiana
Tomkinson Automotive - Fort Wayne Indiana

[Source: BMW NA via BMWBLOG]

Barrister · #2 02-18-2011, 05:01 PM

I actually met the Crevier guy and his wife at a gas station by my house.

They were driving an M8 Alpina in a one-off color.

They are very kind and interesting people.

They talked to me and my son for almost an hour about cars, racing, etc.

Neat experience.

I took a pic with them, but for some reason they asked me not to post it on the Internet.

So I respected their wishes.

Great people though.

mtechnik · #3 02-18-2011, 05:07 PM

^ I like hearing stories like that, Dana. Mr. Hendrick, who owns the dealer in Charlotte, is also a stand up guy. Good businessman, and generous with his money.

Congrats to Hendrick BMW in Charlotte, NC. They've won the award for the last 6 straight years.

Fuel&Fire · #4 02-18-2011, 05:18 PM

Surprised Rusnak isnt on there... BTW Misha South Bay BMW is in Torrance, not orrance

stuka · #5 02-18-2011, 06:16 PM

The fact that Dreyer is on the list makes me question the legitimacy of the whole list.

parealtor · #6 02-18-2011, 07:55 PM

lots of PA dealers for some reason.. always heard Ottos was top notch in PA

domesticdemon · #7 02-19-2011, 04:01 AM

Quote:

Originally Posted by mtechnik »

^ I like hearing stories like that, Dana. Mr. Hendrick, who owns the dealer in Charlotte, is also a stand up guy. Good businessman, and generous with his money.

Congrats to Hendrick BMW in Charlotte, NC. They've won the award for the last 6 straight years.

Hendrick also owns Eastbay BMW in Pleasanton CA (also on the list). It's right across the street from Lexus, Acura and Infiniti which are also owned by Hendrick lol. I've been to all 4 dealerships before and they all offer good service.